by Wally Hines | Mar 18, 2021 | culture, engagement, standardization
Just when you thought you were clear on Employee Engagement, HR starts talking about Employee Experience. Just what is Employee Experience, how is it different from Employee Engagement, and what does it mean to you? For starters, it is not the same thing as Employee...
by Wally Hines | Feb 4, 2021 | efficiency, knowledge, processes, standardization
I think it’s fair to say that we have all had enough of COVID-19. The impact on business and people around the world has been catastrophic. Recent reports state that consumer confidence will not return to pre-COVID levels until the last quarter of 2024. It seems...
by Wally Hines | Dec 17, 2020 | knowledge, simplicity, standardization
I read a phenomenal article in the McKinsey Quarterly this past week. The article doesn’t mention the term “employee engagement” anywhere in the text. The article does make a passionate plea to executives everywhere to re-evaluate their company purposes to see if they...
by Wally Hines | Nov 19, 2020 | knowledge, simplicity, standardization
I sat down today to write about some of the more common errors I have seen over the last two decades working with highly regulated manuals in the airline industry. Then I realized I could provide you more value if I shared my top four resources that I rely on...
by Wally Hines | Nov 12, 2020 | knowledge, simplicity, standardization
We’ve discussed, at a very high level, the importance of standards and standardization. Over the past few weeks, I’ve gotten a lot of questions from readers asking me to elaborate on the standardization basics of creating a document or a manual. Very well....
by Wally Hines | Nov 5, 2020 | knowledge, simplicity, standardization
Everyone likes to receive praise and positive feedback for the work they do. This surprises some managers and bosses. I have heard, more times than I can count, that “getting a paycheck is all the thanks they need.” Not true according to Gallup, and, if you...
