by Wally Hines | Dec 17, 2020 | knowledge, simplicity, standardization
I read a phenomenal article in the McKinsey Quarterly this past week. The article doesn’t mention the term “employee engagement” anywhere in the text. The article does make a passionate plea to executives everywhere to re-evaluate their company purposes to see if they...
by Wally Hines | Dec 10, 2020 | efficiency, knowledge, simplicity
I had an interesting interaction this week concerning my last two posts, and it reminded me how critical our viewpoint is to understanding. Now, before I launch into this, I must preface it with two comments: One, I am not going to tell you who the platform is...
by Wally Hines | Dec 3, 2020 | efficiency, knowledge, simplicity
After taking a short break last Thursday for the Thanksgiving holiday, we re-entered full swing this week at Basically. Interviewing for sales positions created a spectacular response with almost a thousand quality responses. That’s not the focus of this post,...
by Wally Hines | Nov 19, 2020 | knowledge, simplicity, standardization
I sat down today to write about some of the more common errors I have seen over the last two decades working with highly regulated manuals in the airline industry. Then I realized I could provide you more value if I shared my top four resources that I rely on...
by Wally Hines | Nov 12, 2020 | knowledge, simplicity, standardization
We’ve discussed, at a very high level, the importance of standards and standardization. Over the past few weeks, I’ve gotten a lot of questions from readers asking me to elaborate on the standardization basics of creating a document or a manual. Very well....
by Wally Hines | Nov 5, 2020 | knowledge, simplicity, standardization
Everyone likes to receive praise and positive feedback for the work they do. This surprises some managers and bosses. I have heard, more times than I can count, that “getting a paycheck is all the thanks they need.” Not true according to Gallup, and, if you...
