by Wally Hines | Jun 9, 2021 | knowledge, processes, simplicity
I have a passion for making work interesting, rewarding, and enjoyable. We’ve all heard the statistics. We spend more time at work than we do with our friends and families. So, we must be aligned with and in love with the work we do. (Although not the point of this...
by Wally Hines | May 13, 2021 | efficiency, engagement, processes
I recently started hearing the term “high-level learners” to describe those employees in an organization that regularly interact with company or regulatory content to do their jobs AND that content is regularly changing. Some examples of these positions are airline...
by Wally Hines | May 6, 2021 | efficiency, knowledge, processes
I spend a lot of time talking about consistency in company processes, manuals, and other documentation, giving some the impression that training is not as important. Not so. They are two sides of the same coin. Company processes and policies define how things operate...
by Wally Hines | Mar 4, 2021 | culture, engagement, processes
In my experience, every company on Earth processes changes to their information and procedures in relatively the same way. When a change is required, someone goes into the manual, handbook, or training document and makes the change. This updated version then pushes...
by Wally Hines | Feb 18, 2021 | knowledge, processes, simplicity
I attended a course via Zoom today about and creating engaging marketing content. I took this class for a couple of reasons. At a high-level, I am interested in getting our message out so we can help more people. I am also interested in these discussions because our...
by Wally Hines | Feb 11, 2021 | processes, simplicity
Over the last year, millions of children have started showing up to work with their parents every day. Overnight, as businesses shifted more and more of their staff to a remote work environment, employees had to quickly adapt to new settings in which to complete their...
