by Wally Hines | Jun 9, 2021 | knowledge, processes, simplicity
I have a passion for making work interesting, rewarding, and enjoyable. We’ve all heard the statistics. We spend more time at work than we do with our friends and families. So, we must be aligned with and in love with the work we do. (Although not the point of this...
by Wally Hines | May 6, 2021 | efficiency, knowledge, processes
I spend a lot of time talking about consistency in company processes, manuals, and other documentation, giving some the impression that training is not as important. Not so. They are two sides of the same coin. Company processes and policies define how things operate...
by Wally Hines | Feb 18, 2021 | knowledge, processes, simplicity
I attended a course via Zoom today about and creating engaging marketing content. I took this class for a couple of reasons. At a high-level, I am interested in getting our message out so we can help more people. I am also interested in these discussions because our...
by Wally Hines | Feb 4, 2021 | efficiency, knowledge, processes, standardization
I think it’s fair to say that we have all had enough of COVID-19. The impact on business and people around the world has been catastrophic. Recent reports state that consumer confidence will not return to pre-COVID levels until the last quarter of 2024. It seems...
by Wally Hines | Jan 20, 2021 | knowledge, processes, simplicity
It occurred to me recently that the term “employee engagement” is being used a lot more now than it was just a few short years ago. Out of curiosity, I checked Google’s Ngram Viewer to see, historically, how far back that term goes. The result surprised me. First,...
by Wally Hines | Dec 17, 2020 | knowledge, simplicity, standardization
I read a phenomenal article in the McKinsey Quarterly this past week. The article doesn’t mention the term “employee engagement” anywhere in the text. The article does make a passionate plea to executives everywhere to re-evaluate their company purposes to see if they...
