by Wally Hines | May 13, 2021 | efficiency, engagement, processes
I recently started hearing the term “high-level learners” to describe those employees in an organization that regularly interact with company or regulatory content to do their jobs AND that content is regularly changing. Some examples of these positions are airline...
by Wally Hines | May 6, 2021 | efficiency, knowledge, processes
I spend a lot of time talking about consistency in company processes, manuals, and other documentation, giving some the impression that training is not as important. Not so. They are two sides of the same coin. Company processes and policies define how things operate...
by Wally Hines | Feb 25, 2021 | culture, efficiency, engagement
I was thinking recently about the differences between company culture and employee engagement. How are they different? Is the distinction important for companies and managers to understand? I recall hearing the term “company culture” when I was growing up, but as I...
by Wally Hines | Feb 4, 2021 | efficiency, knowledge, processes, standardization
I think it’s fair to say that we have all had enough of COVID-19. The impact on business and people around the world has been catastrophic. Recent reports state that consumer confidence will not return to pre-COVID levels until the last quarter of 2024. It seems...
by Wally Hines | Jan 27, 2021 | efficiency, processes, simplicity
I am extremely interested in leadership and how to do things better. Recently, I came across a 2018 article from the Harvard Business Review entitled, “The Most Common Type of Incompetent Leader.” Not wanting to be an incompetent leader myself, I read through the...
by Wally Hines | Dec 10, 2020 | efficiency, knowledge, simplicity
I had an interesting interaction this week concerning my last two posts, and it reminded me how critical our viewpoint is to understanding. Now, before I launch into this, I must preface it with two comments: One, I am not going to tell you who the platform is...
