by Wally Hines | Jun 9, 2021 | knowledge, processes, simplicity
I have a passion for making work interesting, rewarding, and enjoyable. We’ve all heard the statistics. We spend more time at work than we do with our friends and families. So, we must be aligned with and in love with the work we do. (Although not the point of this...
by Wally Hines | May 13, 2021 | efficiency, engagement, processes
I recently started hearing the term “high-level learners” to describe those employees in an organization that regularly interact with company or regulatory content to do their jobs AND that content is regularly changing. Some examples of these positions are airline...
by Wally Hines | May 6, 2021 | efficiency, knowledge, processes
I spend a lot of time talking about consistency in company processes, manuals, and other documentation, giving some the impression that training is not as important. Not so. They are two sides of the same coin. Company processes and policies define how things operate...
by Wally Hines | Mar 18, 2021 | culture, engagement, standardization
Just when you thought you were clear on Employee Engagement, HR starts talking about Employee Experience. Just what is Employee Experience, how is it different from Employee Engagement, and what does it mean to you? For starters, it is not the same thing as Employee...
by Wally Hines | Mar 11, 2021 | culture, engagement, simplicity
An article in Forbes this January was a breath of fresh air to me. As I’ve mentioned in other posts, the term “employee engagement” is, historically speaking, a brand new term. I read dozens of employee engagement articles and posts every week. The vast majority of...
